Retours

RETURNS - See the FAQ for full details

If you aren't happy with your products we will take them back within the first 14 days. Please contact us at info@kokonut.ca and we will explain to you the steps to send it back.

Non-Refundable and Non-Exchangeable Items

We do not accept refunds or exchanges for:
• Earrings, due to hygiene reasons (All our earrings are hypoallergenic.)
• Items purchased during our TikTok lives. (For swimwear only, exchanges are accepted.)
• Permanent jewelry, as these items are custom-cut to your size and are worn directly upon purchase.
• Items with a discount of 21% or more, which can only be exchanged for a gift card. (The discount from promo codes is added to the per-product discount. If the total discount exceeds 20%, the item is considered final sale.)
• Final Sale items, which are neither exchangeable nor refundable.
• Mystery products or free gifts, which are non-returnable.
• Items created with the “Custom Charm Bar”, as they are handmade based on your personal selections (chains cut to your size and elements positioned according to your preferences).
• Items purchased at our pop-up events.